Cancellation & Returns Policy

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices of goods
  • Errors in your order
  • We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Any goods you purchase can only be returned in accordance with these Terms and Conditions:

Please note that cancellation of goods made to your specifications such as custom-made wood flooring will not be accepted once your order has gone into production and no returns or exchange will be available. In addition to this, goods sold as part of a sale, promotion, clearance or as ex-display will not be accepted for return or exchange after the 14 day ‘cooling off period’ has ceased. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected. Please contact us if you have any questions before placing your order.

Please ensure that you inspect the goods immediately upon delivery. In the unlikely event that your goods are damaged on delivery please let the delivery driver know. Please note that no claim for damage can be entertained once the delivery driver has left the delivery address, therefore it is very important that you check the delivery once received.